Terms & Conditions

Custom Orders & Proofs

All custom items are made to order. Before production begins, you are responsible for carefully reviewing and approving your design proof — including all spelling of names and numbers, sizes, colors, logos, artwork, and any specific elements you requested.

The approved proof is the complete and final specification for your order. We produce exactly what the approved proof shows, and we do not include anything that does not appear on it — even if it was discussed or requested earlier in the design process. If something you wanted is missing or incorrect, you must request changes before approving. Do not approve a proof that is not exactly what you want.

Approval is final. Once you approve a proof, your order moves into production and cannot be changed, cancelled, or refunded. We are not responsible for any errors, omissions, or missing elements in a proof you approved.

Standard Slugger Athletics Branding

Every final production jersey includes standard Slugger Athletics branding: a size barcode tag on the lower-right front, our SA logo at the top of the back, and a woven neck label that reads "Slugger Athletics." These elements may not appear on every mockup or proof, but they are included on the finished product.

SMS Terms of Service

By providing your mobile number and opting in, you agree to receive order-related and customer-care text messages from Slugger Athletics (for example: order confirmations, design proof alerts, invoices, and shipping updates). Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

Turnaround & Shipping

Standard production is typically 2-3 weeks after proof approval, final roster confirmation, and deposit payment. This is an estimate, not a guaranteed delivery date. Specialty items, larger orders, and peak fall-season volume may take longer.

Rush service is a flat $100 fee. The available timeline is not confirmed until Slugger Athletics approves it for the specific order. Rush prioritizes production; it does not guarantee carrier transit after the package ships. See our Shipping page for details.

We work hard to hit every deadline and we'll always tell you up front if a date is tight. That said, some things are outside our control — carrier delays, customs holds, weather, and factory backlogs can add time even after an order leaves our hands, and shipping timeframes are estimates, not guarantees. Please build in a buffer when you order for an event or season, and place your order as early as you can. If you have a hard deadline, tell us before you order so we can be honest about whether we can meet it.

Once a package is accepted by the carrier, Slugger Athletics is not responsible for carrier, weather, routing, customs, or other transit delays outside our control. We will assist with tracking and carrier claims when appropriate, but extra or upgraded shipping caused by a late order or a carrier delay is the customer's responsibility unless we agree otherwise in writing.

Customer tracking is provided for the final shipment to the customer. Tracking for production shipments from a designer, factory, or supplier to Slugger Athletics is internal and is not shared as customer delivery tracking. For standard orders, customer tracking is issued after we receive the finished order and prepare it for final shipment.

Returns

Because items are custom-made, they generally cannot be returned or exchanged unless defective. See our Returns & Exchanges page.

Contact

Questions? Email apparel@sluggerathletics.com or call 352-414-7270.