Terms & Conditions

Custom Orders & Proofs

All custom items are made to order. Before production begins, you are responsible for carefully reviewing your mockup, final print files, and roster — including all spelling of names and numbers, sizes, colors, logos, artwork, and any specific elements you requested.

Mockup approval confirms your design direction. The designer then prepares final print files and lists the actual production colors for a separate Final Print File Mockup approval. Review every file, including sleeves, front, back, logos, spelling, placement, and color codes. These flat panels show how the fabric is printed and cut before sewing; they are not a picture of the assembled garment. Request corrections before signing off if any detail differs from what you want.

Approving your design mockup does not mean production has started. Please continue checking your email and text messages for the final review from our team. Delays in responding or providing approvals will delay production and may push back any previously agreed production schedule or delivery date.

Final sign-off records the exact version, files, production colors, your name, and approval time. A replaced file or changed production specification requires a new review. Digital screens and printed fabric may show slight shade differences; an exact match requires an agreed physical sample or color standard. This does not excuse incorrect colors, missing artwork, or a failure to follow a later change Slugger accepts in writing.

The production clock starts only after the final print files are approved, the final roster is submitted, and the required payment is made (a Standard deposit or full payment for confirmed Rush). Internal file checks must also be complete before printing. You may correct the roster and order specifications before payment. Once a deposit or full payment is recorded, direct editing of the roster and confirmed specifications may be restricted to protect the order. Send requested corrections to the team; payment or mockup approval alone does not mean changes are unavailable. Any later addition or requested change must be accepted by Slugger Athletics and may be handled as a separately priced add-on with its own production and shipping timeline.

Payments, Deposits & Balances

Unless your invoice states otherwise, a 50% deposit is required to begin production and the remaining balance is due before the order ships or is released for pickup. Tax, shipping, and clearly disclosed specialty or expedited-service fees are separate from listed merchandise prices.

Rush orders must be paid in full before production begins. Because Rush orders move directly through an accelerated production and delivery schedule, a partial deposit is not offered and no balance remains to collect before shipment.

Payment confirms the products, material, artwork, roster, sizes, service level, requested date, and subtotal shown on the order or invoice. Contact us immediately if anything is incorrect; a change is not accepted until Slugger Athletics confirms it in writing.

Standard Slugger Athletics Branding

Every final production jersey includes standard Slugger Athletics branding: a size barcode tag on the lower-right front, our SA logo at the top of the back, and a woven neck label that reads "Slugger Athletics." These elements may not appear on every mockup or proof, but they are included on the finished product.

SMS Terms of Service

By providing your mobile number and opting in, you agree to receive order-related and customer-care text messages from Slugger Athletics (for example: order confirmations, design proof alerts, invoices, and shipping updates). Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

Turnaround & Shipping

Standard production is 3 weeks after final print-file approval, final roster submission, and deposit payment. This is a ready-to-ship or pickup target, not a guaranteed in-hand date. Specialty items, larger orders, and peak fall-season volume may take longer.

A confirmed 2-week Rush is a flat $100 production fee. Deadlines inside 2 weeks require a separately priced Priority review and are never automatic. The available timeline is not confirmed until Slugger Athletics approves it for the specific order. Rush prioritizes production; it does not guarantee carrier transit after the package ships. Shipping time is additional and carrier delivery dates are estimates. See our Shipping page for details.

We work hard to hit every deadline and we'll always tell you up front if a date is tight. That said, some things are outside our control — carrier delays, customs holds, weather, and factory backlogs can add time even after an order leaves our hands, and shipping timeframes are estimates, not guarantees. Please build in a buffer when you order for an event or season, and place your order as early as you can. If you have a hard deadline, tell us before you order so we can be honest about whether we can meet it.

Once a package is accepted by the carrier, Slugger Athletics is not responsible for carrier, weather, routing, customs, or other transit delays outside our control. We will assist with tracking and carrier claims when appropriate, but extra or upgraded shipping caused by a late order or a carrier delay is the customer's responsibility unless we agree otherwise in writing.

Customer tracking is provided for the final shipment to the customer. Tracking for production shipments from a designer, factory, or supplier to Slugger Athletics is internal and is not shared as customer delivery tracking. For standard orders, customer tracking is issued after we receive the finished order and prepare it for final shipment.

Carrier tracking determines the recorded delivery time; for local pickup, Slugger Athletics records the customer handoff time. Please inspect every package and item promptly and report a suspected defect, production error, wrong or missing item, or shipping damage within 7 calendar days. If an order arrives in multiple packages, the reporting window begins when the final package is marked delivered. For pickup, it begins when staff marks the complete order picked up. We email a confirmation and display the report-by date in the customer portal.

Returns

Because items are custom-made, they generally cannot be returned or exchanged unless defective. Claims must be reported within the delivery reporting window described above. See our Returns & Exchanges page.

Contact

Questions? Email apparel@sluggerathletics.com or call 352-414-7270.