Shipping & Delivery

Custom orders are made to order. The production clock starts after final print-file approval, final roster submission, and the required payment: a 50% deposit for Standard or full payment for Rush.

Standard production is 3 weeks after final print-file approval, final roster submission, and deposit payment. This is the target for the order to be ready to ship or pick up, not a guaranteed in-hand date. Specialty items and larger orders may take longer.

Approving your design mockup does not mean production has started. Please continue checking your email and text messages for the final review from our team.

Delays in responding or providing approvals will delay production and may push back any previously agreed production schedule or delivery date.

Fall is our busiest season. Production queues and carrier networks can slow down, so order as early as possible and leave a buffer before your first game, event, or competition.

A confirmed 2-week Rush is a flat $100 production fee. Deadlines inside 2 weeks require a separately priced Priority review and are never automatic. Shipping time is additional and carrier delivery dates are estimates.

We select from major carriers such as UPS, USPS, FedEx, and DHL based on the shipment, destination, price, and confirmed timeline.

Shipping is calculated at checkout based on your order size and address. Larger team orders typically ship as a single bulk shipment to your coach or team contact.

Once a package is accepted by the carrier, weather, routing, customs, and carrier-network delays are outside Slugger Athletics' control. We will help locate and track a delayed package, but extra or upgraded shipping caused by a late order or carrier delay is the customer's responsibility unless Slugger agrees otherwise in writing.

For standard orders, customer tracking is created only after Slugger Athletics has the finished order in hand and prepares the final shipment to you. We email that tracking number to the address on the order; for team orders, it goes to the team contact who placed it.

Some approved rush orders may ship directly from one of our production partners. When that happens, Slugger Athletics sends the customer tracking alert and remains responsible for customer service. Carrier tracking may display the production facility, shipment origin, or country of origin.

Tracking for a package traveling from a designer, factory, or supplier to Slugger Athletics remains internal production tracking. It is not customer delivery tracking, so it is not shared or displayed on the customer order page.

Direct-shipped orders should not require the customer to pay unexpected customs charges or duties. If a carrier requests an unapproved payment, contact Slugger Athletics before paying it.

When every package in an order is marked delivered, we email a delivery confirmation and show the delivery date and report-by date in the customer portal. Inspect all items promptly and report a suspected defect, production error, wrong or missing item, or shipping damage within 7 calendar days of the carrier-recorded delivery time. For multi-package orders, the window starts when the final package is marked delivered.

For local pickup, we record the handoff when the complete order is given to the customer. That pickup time appears in the portal and begins the same seven-day inspection and problem-reporting window.

If you haven't seen a tracking email by your production target, reach out and we'll track it down for you. Remember that the clock starts only after final print-file approval, final roster submission, and deposit payment are all complete.

We ship anywhere in the United States. For orders outside the U.S., contact us first so we can quote shipping and confirm timing before you order.